To find out more details we recommend you watch the video below. Chatbots in the healthcare sector Another sector that is very attentive to the opportunities offered by automated messaging is certainly that of health and medicine. An early example of a chatbot in healthcare is Melody an intelligent virtual assistant launched in October by Baidu China s Google. Melody connects specialized doctors and users seeking opinions on specific diseases. Florence on the other hand is a chatbot capable of reminding us to take the medicines prescribed by the doctor.
Simply tell Florence which pills to take how many times a day you need to take it and at what times finally setting the duration of the therapy. In fact the software based on artificial intelligence saves the names of the medicines that the patient must take. In pharmaceutical companies mobile app development service invested . million dollars in this bot. Chatbots in the retail and large scale distribution sector In the retail and large scale distribution sector chatbots are mainly used to provide customers with personalized assistance throughout the entire customer journey. The clothing retailer H&M for example owns a bot which once it has learned the user s preferences suggests items that might interest them also allowing them to purchase them.
The virtual assistant of Bricoman a company operating in large scale retail trade specializing in DIY and DIY was developed with the aim of providing real time information on the availability of products in a particular point of sale prices opening times opening and much more. The chatbot was developed within the Facebook Messenger chat and then inserted into the company website. ShoppY has arrived in Coop s Supermarket of the Future in Milan Bicocca the virtual assistant that helps with shopping. It is a chatbot developed by Accenture and Avanade with Microsoft technology capable of providing purchase suggestions.