While both claims management and renewal processes contribute to the overall functioning of an insurance company, they serve profoundly different functions: in the first case, a timely response must be provided in the event of an accident, while in the second the ultimate goal is to maintain coverage over time.
In summary, new technologies have had a profound ej leads impact on the insurance industry by redefining both renewal and claims practices. In general, while “smart” algorithms improve forecast accuracy, digital interfaces provide interactive and customer-centric experiences. While policy renewal processes benefit from predictive analytics, IoT devices and blockchain (which help simplify risk assessment and decision-making), claims management has accelerated thanks to automation, artificial intelligence and data analytics. Technological innovations are reducing overall operating costs, improving customer satisfaction and creating more agile and efficient insurance ecosystems.