Must certainly embody firmness, but intervene and manage teams with flexibility. A work environment like this no longer appears to be restrictive even during periods of high demand. of the company, empathy has many advantages in terms of building brand image and creating value.
Whether in the context of a dispute with a client or associates, empathy is an effective channel for building a relationship of trust. It is greece phone number list a tool that allows you to present yourself no longer as an antagonist, but rather as a reliable partner.
For example, companies that claim social responsibility commitments have a more attractive public image and this translates into positive effects on their turnover (6) . To go further, here is how to communicate intelligently and with empathy with your customers in times of crisis? Sources.