If your brand represents high quality, reliability, fun, convenience, etc., these values should be evident in all of your content, branding, and marketing. Having a strong identity increases customer loyalty and increases brand potential. Error no. 8: Poor customer service Customer service includes many different things. It includes how you respond to user messages through your website. It's how you respond to questions and comments on social media. It's how you resolve customer complaints over the phone and via email. It's any interaction you have with a customer that requires your attention and support. Poor customer support (including slow response times, impatience, not offering refunds, etc.) is the surest way to lose existing customers and prevent you from getting new ones.
You have to be there when they need canada b2c email list you You should be accessible to your users and customers at every stage of the sales process: from acquiring information, to checking out, to following up. This ensures that they do not have any problems, or if they do, they can be resolved quickly and professionally. If you take forever to respond, rely on automated responses, or send one-word responses, you only achieve one result: you create a long trail of unhappy customers. Your customers are the lifeblood of your business. Not only is it easier and more profitable to retain an existing customer, but it increases the likelihood of getting free word-of-mouth advertising. Error 9: Poor image and video quality Users are really attracted to images and videos describing products. They are easy to understand and make objects more real.
But all these benefits can turn into a loss of confidence if the quality of the images or videos is poor. Grainy videos with muddy sound quality, blurry images and horrible backgrounds are unlikely to sell your products. So always try to include quality images and videos but remember that they must represent your real product, otherwise you risk getting the opposite result. Mistake 10: Typographical errors and poor grammar The written content, or copywriting , of your site speaks about you and is also the image of your business. Many times, small typos or grammatical errors are overlooked. Some misspelled and misused words could even damage your reputation. Don't neglect this part even if you think it's boring and banal, recheck your texts or have someone do it for you, maybe it won't lead to you being seen better but it certainly won't lead to you being seen worse.